Industries

Retail

Next generation retail solutions from Microsoft

Microsoft Dynamics for Retail is a modern, unified retail solution that reduces complexity for retailers, freeing them to focus on connecting with customers and empowering their employees across all channels. It allows organizations to deliver a complete shopping experience that is personal, seamless, and differentiated.

Increase the speed of doing business

Deliver amazing customer experiences

Work smarter with connected operations

Drive business performance

A dynamic retail solution

Microsoft Dynamics for Retail enables retailers of all sizes, all around the world, to be dynamic. It delivers a complete shopping experience, with a seamless and differentiating omni-channel solution that is more modern, more mobile, and more global. End-to-end capabilities, from modern point of sale (POS) software solutions, store operations, merchandising, e-commerce, call center, marketing, and customer care, to supply chain, financials, and more, can be deployed in the way that makes the most sense for your business.

Microsoft Dynamics for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence, along with more back office capabilities, like procurement and financials, in an end-to-end retail management solution delivering full visibility across the entire business.

These capabilities can be implemented as a comprehensive solution or as individual business functions to complement existing technologies, allowing retailers to select the best option for them.

Empowering retailers to engage with their customers

Microsoft announces strategic partnerships at NRF 2015

Modern point of sale

Customers shop on their terms
Today’s customers live in a connected world and are well informed when making a purchase—before they even walk into a store. In a time when customers are shopping on their terms, retailers need to find ways to better serve and provide them with amazing in-store experiences! To best engage customers, retailers must empower their employees to provide excellent customer service. This is where point of sale (POS) can become point of service—using rich clienteling capabilities in the Microsoft Dynamics modern POS retail solution.

Learn about the financial benefits of customer-centricity


In the I Heart Customers e-book, we discuss how technology can help retailers drive results by fostering stronger customer engagement.

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